Where are you located ?
Sacramento, CA*
- 3022 Stockton Blvd
- 4191 Power Inn Road
*Please note: Appointments are required for local pick-ups. Contact us ahead of time!
How do I contact Superstar Party Rentals?
You can reach us at:
- (916) 212-7786
- (916) 582-1234
How many days’ notice do I need for a booking?
Same-day bookings are available if we have openings, but we recommend allowing 2-3 days’ notice.
Do you offer delivery?
Yes, we offer delivery for $39 to $79, depending on the distance from our warehouse. This fee will be added after your order is placed. For more details, please contact us.
I am ready to make a reservation. How do I place an order?
We offer self-service options on our website, or you can call us directly for a personalized quote.
Do I need to clean the rentals before returning them?
Yes, rentals must be returned in the same condition as they were when dropped off.
How long is the rental period?
The rental period is flexible and based on your specific needs.
Is a deposit required?
Yes, a 25% deposit is required for all rentals.
Can I make changes to my order without being penalized?
You can make changes to your order with at least 24 hours’ notice. Extra charges may apply depending on the modifications.
Do you offer customer pick-up?
Yes, we offer customer pick-up. Please specify this in the booking notes.
What time will my rentals arrive?
Rentals will arrive at the drop-off time selected by the customer during booking.
Do I have to be home when you deliver or pick up my rentals?
No, you do not need to be present. However, you are fully responsible for the rentals once they are dropped off at your agreed-upon location. Note: Some exclusions apply for parks and other public spaces.
Does the delivery fee include setup?
No, the delivery fee does not include setup.
What happens if rentals need to be moved out of the venue immediately after the party?
An extra charge will be applied for a specific pick-up and drop-off time.
How do I get in touch after hours in case of an emergency related to my event?
We are available 24/7 for emergencies at either of our phone numbers.
What happens if I damage a piece of rental equipment while it’s in my possession?
A security deposit of 25% of the order total (or a minimum of $150) will be required to cover accidental damages.